These Terms of Service ("Terms") govern your access to and use of the Patronly website and platform (the "Services"), operated by Patronly, LLC, a Texas limited liability company ("Patronly," "we," "us," or "our"). By accessing or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
Patronly provides software that helps nonprofit and mission-driven organizations plan and run fundraising events, including tools for sponsorship management, guest and table organization, seating, check-in, communications, and reporting. Patronly provides technology only; it does not itself solicit or receive donations, and it is not a party to the relationship between an Organization and its guests, sponsors, or donors.
To use most features you must create an account. You agree to provide accurate information, keep your credentials confidential, and remain responsible for all activity under your account. Notify us promptly of any unauthorized use. You must be at least 18 years old and authorized to act on behalf of the Organization you represent.
An Organization using the Services is responsible for its events, its content, its compliance with applicable laws (including charitable-solicitation, tax, and consumer-protection laws), and its own relationships with guests, sponsors, and donors. The Organization is responsible for the accuracy of the information it enters and for how it uses information about its guests and donors.
Individuals who interact with an event — guests, sponsors, table captains, and donors — do so directly with the Organization hosting that event. Information provided to an Organization is used according to that Organization's own policies. Patronly is not responsible for an Organization's use of such information, and does not guarantee any tax-deductibility, delivery of benefits, or outcomes of any event.
Payments processed through the Services are handled by our third-party payment processor, Stripe, and are subject to Stripe's terms and privacy policy. Patronly does not store full payment card numbers.
Platform fees. When optional guest tipping is enabled, your organization pays no platform fee, and Patronly covers any payment-processing fee a guest does not cover, so your organization receives the full intended donation amount. When tipping is disabled, a flat 3% platform fee applies to processed funds, in addition to Stripe's standard payment-processing fees; in that case you may ask guests to cover fees, require them to cover fees, or absorb the fees yourself. Current rates are described on our Pricing page.
Tips. Tips are optional contributions from guests that support Patronly and are separate from any donation to your organization. Tips are clearly disclosed at checkout and may be adjusted or removed by the guest. Tips are not part of, and are never deducted from, funds intended for your organization.
Refunds & chargebacks. Donation and payment refunds are handled between your organization and its guests, subject to Stripe's processing terms. Refund requests relating to Patronly may be directed to refund@patronly.ai. You are responsible for all applicable taxes.
You agree not to:
You retain ownership of the content you submit to the Services ("Your Content"). You grant Patronly a limited license to host, process, and display Your Content solely to provide and improve the Services. You are responsible for Your Content and represent that you have the rights necessary to submit it.
The Services, including all software, design, text, graphics, and the Patronly name and logo, are owned by Patronly or its licensors and are protected by intellectual-property laws. Except as expressly permitted, you may not copy, modify, distribute, or create derivative works from the Services.
The Services may integrate with or link to third-party services (such as payment processors and email providers). Your use of those services is governed by their terms, and Patronly is not responsible for them.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or secure.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PATRONLY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUES, LOST DONATIONS, OR LOSS OF DATA, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND EVEN IF PATRONLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PATRONLY'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT OF FEES YOU PAID TO PATRONLY FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THIS CAP APPLIES IN THE AGGREGATE TO ALL CLAIMS AND DOES NOT RESET WITH EACH CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.
You agree to indemnify and hold harmless Patronly from claims, damages, and expenses arising out of your use of the Services, Your Content, your events, or your violation of these Terms or applicable law.
You may stop using the Services at any time. We may suspend or terminate access if you violate these Terms or if necessary to protect the Services or other users. Provisions that by their nature should survive termination will survive.
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Any dispute arising from these Terms or the Services will be resolved in the state or federal courts located in Texas, and you consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. Material changes will be reflected by an updated effective date and, where appropriate, additional notice. Continued use of the Services after changes take effect constitutes acceptance.
Questions about these Terms? Contact us at legal@patronly.ai or by mail to Patronly, LLC, Texas.